I had my car serviced this week at Hyundai on Hunt Club and I easily had the worst customer service experience I've ever had with a dealership or automotive repair shop. I specifically asked for the exact quote to ensure I knew what service I would be provided, and the service rep (Dan) gave me a quote and said that he would look into better deals for me. Never got an exact quote despite speaking to him on the phone twice to clarify and sure enough the final invoice was much higher than I anticipated. I spoke to Dan the next day and informed him that I never consented to the amount billed. Asked to speak to a manager and didn't get a call back from him until I called in myself two days later and spoke to Richard who basically said that they're allowed by law to have a 10% variance (the final invoice was higher than that anyway) and said they already gave me great deals. I never saw any deals because my initial quote was pre-discount and the final invoice was higher. They also said that I consented to "x" dollars worth of care in their notes, which I never did and Dan mentioned that he "just puts a number down on paper". Falsifying and incorrectly documenting a conversation is highly unethical and likely illegal. Anyway, received a minor "service credit" for a future visit after a lengthy discussion. Hope burning all this goodwill for a few hundred dollars was worth it since I was looking for a new car and now I'll never buy from a Dilawri group of dealerships in the future. Guess losing out on a future $40-60K car is worth it over a few hundred dollars.