When I dropped off my car all was well. I was asked if I would like to do the "recommended maintenance" and they were listed off. Some of the maintenance had already been recently done (at the same shop). I received a phone call shortly after explaining of more things that needed to be done (many of which were unnecessary). The one that was necessary (replacing the lug nuts) I was quoted at 3 times the price that I could have gotten them myself, to which I replied you'll have to do better. I received a call a few minutes later stating that they bought them for a third of the price. This has never happened before at Murray so I was extremely disappointed.