Published 7 years ago

I was asked to pay for something that is under warranty

I have a 2016 Honda Odyssey with 26000KM on it. I have been having problems for the last 6 months with a sliding door "sticking". I can't reproduce it and it happens randomly. When I went in for an oil change I asked for someone to have a look at it and maybe lube some parts. I was told if there was a problem found it would be under warranty but if the mechanics couldn't find a problem I would be charged. This made no sense to me. I asked if there was anything that could be wrong with the door that would not be covered under warranty and the answer was no. Why would I have to pay if Moncton Honda is unable to find a problem? After asking to escalate, I was told the work would be done with no charge. This issue should've never come up on a brand new car. Very frustrating morning for me.

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