I went in to get my car starter reprogrammed because they had put new batteries in and it still wasn't working. I also brought it in for an oil change. I emailed a picture of the car started FOB that I needed as per the service department request and they said they would call back if the part wasn't in. When I didn't hear back from them I brought my car in, driving across town as it is the place I purchased my vehicle from, to find out they didn't have the part and I would have to leave my car there to diagnose what was wrong with the starter. When I came back they said it was only a battery issue, which I explained it wasn't, when they insisted it was and they fixed it, I tried my starter to find out in fact they hadn't fixed in. I asked to have the manager call me because after leaving my car for the day and charging me for a diagnostic that I already had asked them to fix, my starter was still not working and I drove across town for an oil change. No call yet.