The salesperson, Richard Cross, was fantastic and always available. When I signed the lease papers in May 2017 I was told that the vehicle would likely be available in mid to late July even though the paperwork indicated a possible delivery date of the end of August. When I called mid-July for an update as to the timing of the vehicle and left a voice message, I received no response and had to follow up myself a week later. When I asked about possibly getting a loaner car for August until the car arrived, I had an email from someone indicating they needed to check with the sales manager and would get back to me shortly. Again, no one got back to me and I followed up a week later. The only person who ever got back to me on a timely basis was Richard Cross. The lack of service in the form of unresponsiveness from the sales office after signing the lease papers was disconcerting and I am still concerned about the level of service I will receive regarding servicing the vehicle during the three month lease period. I did have a positive experience with the person who walked me through the various features of the vehicle when I picked up the vehicle, though prior to that I was not provided appropriate information (VIN of vehicle) to arrange insurance and had to call your office while also on the phone with the insurance company and when I picked up the vehicle I did not have a void cheque with me as no one told me in advance to bring one.