This was the 2nd experience, and in both instances I was disappointed. Both times he asked if we wanted coffee, both times did not bring any. He had been a 1/2 late with a test drive, I had to put gas in the test vehicle so I had piece of mind that I could return. At delivery he provided the wrong mats that were ordered, we had to return in 3 weeks to get it. The Financial guy was most helpful. I told Moe himself he has to be more focused on attention to details, also explained what had happened with his manager as well.