Published 7 years ago

wasn't given a true total of quote when initial appointment was made.

Called Wheaton and asked for a quote on service needed for vehicle. Was quoted a price but was not informed after asking twice for a price that there is an extra charge for disposing of the product that was removed from my vehicle. This was the first service I had paid for on my vehicle as my first two oil changes were free of charge. But, I feel when you are quoting a customer a price of a service, all the charges should be disclosed -the service -the parts-the labour-the taxes and the cost of disposing of the product that was removed from your vehicle.
Jonathan Michell 7 years ago
Jean, I'm sorry there was confusion regarding your invoice. It's policy to advertise and quote our oil changes as starting at $59.95+tax&fees. We've had a discussion with our staff to make sure they're remembering the fees part, because we understand it can be frustrating to see something you don't expect. The $2.00 environmental fee for used oil disposal is part of that. Please accept our apologies, and we hope we'll see you again!

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