Leanne Ryrie
Published 7 years ago
Initial Time Constraints not Honoured at All--but Comped Experience Made Happier
I was very clear on dropoff (at 8:30 AM) that I needed the car back by 2. By 3 it was not ready. I incurred additional childcare costs and got into trouble for picking my kids up late. My checkup was comped which made me a bit happier--so thank you to the person at the desk who made that decision. THAT person honoured and respected me as a customer that day.
