I had significant repair work done to my car but I felt my business was not really appreciated. Also, I prepaid for a part to be replaced and the service department said they would place a rush order to deliver by the following Tuesday. After a week went by, I had to call to follow up and the service coordinator again said she was overworked, had not been able to follow up on ordered parts and had difficulty scheduling an appointment that would work. I feel like the part had arrived some days previously but due to an overwhelmed department I was not contacted and now had difficulty getting a service appointment. It again felt like my business was not appreciated.