I made an appointment for an oil change and tire rotation, which I scheduled between two other appointments I had that day, when told it would take between one to one and a half hours. While the service reception was pleasant, the oil change and tire rotation ended up taking two and a half hours making me late for my second appointment. Apparently work on my vehicle flowed into the lunch hour so I had to wait for work to resume after the mechanic returned from lunch. I will use one of the drive thru oil change services in future.