Mr Heroux, thank you kindly for your review. Although we appreciate the positive reviews, these negative ones give us the opportunity to continually better our process. As you mentioned Mr Heroux, there is no record of this. As much as we would want to, we have nothing to help us more towards honouring your request. The lifetime oil package is offered with the purchase of an extended warranty. There was not one attached to your vehicle during the time of purchase. We hate that you feel cheated, sir. Kindly come in and see us. Ask for me; Mo Fakih(mfakih@dilawrichrysler.com). Let me show you the file and how there is no mention of complementary oil changes being transferred to your Jeep Cherokee. Let me look into your Vegas offer as well, please. Although losing a valued guest is never good, I respect your decision to not come back, sir. I don't like it, but I understand it; you feel taken advantage of. I simply hope you'll give us the opportunity to regain your trust. Kind regards, Mo