As a service writer Crystal is efficient at her job also recommending of future services to be combined at a later date to spread out the cost which I liked. I mentioned to Crystal that I had given up on the side steps of my GFX, in the of spring may 2013 they were replaced due to the chrome was peeling off the replacements steps were damaged also, what appeared to be thru shipping, it was reordered when they got the steps they were too long for my truck in the summer of 2013 and haven't heard anything since. Crystal has reassured me that she will do the follow up on the GFX steps, anxiously waiting Len Chevrier