Was an overall good experience however they changed my filter without my consent. When asked about the cabin air filter I passed, but they still changed the engine filter which they did not ask about. As for the broken promise - I was aware that due to renovations they would not be able to wash the car but they did say they would clean the inside. This was not done. The paper mats on the ground are not what I consider cleaning my car. If by chance this was something they could not do, I recommend not telling the customers that you will deliver when you majorly don’t.