Published 6 years ago

Oil change and tire rotation.

I went to the Murray’s dealership to have my oil changed. While in the lineup for the oil change I was ask if I wanted my tires rotated. I agreed and my truck was then taken to another area. It took over an hour to have the tires rotated and oil changed which is absurd. It takes a few minutes for me to rotate the tires and maybe 10 minutes to change the oil. On top of that I was handed a list with about $700 worth of repairs. I then went to my local trusted dealership and was told that certain components on that list were in perfect working order. I trusted this dealership before, but after this visit I have a hard time returning. I can only imagine how many people are taken advantage of here. Many people are not familiar with vehicles and would have paid for these unneeded repairs. It is unethical to lie to your “valued” customers with the sole goal of creating work and money for the dealership. I hope this situation is delt with and taken seriously.
Kelly Scott 6 years ago
iAN ONCE AGAIN THANKS FOR COMING IN SO WE COULD SHOW YOU OUR FINDINGS . LETS US KNOW IF WE CAN BE OF ANY HELP WITH THE REPAIRS. KELLY SCOTT SERVICE MANAGER MURRAY CHEVROLET
Kelly Scott 6 years ago
Good evening Ian Thank you for your feedback. I will be reaching out to you tomorrow on this . Kelly Scott Service Manager Murray Chevrolet

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