Problem with car late Friday afternoon. Called spoke to Theresa, she immediately said that I had missed a recall for the problem we were describing. Said I would have to tow vehicle from Chatham. Told us she was leaving at three but to bring vehicle in. Went to dealership on Saturday morning, talked to Jamie, and described what happened and conversation with Theresa about recall. Car to be looked at Monday. They called to advise that car was ready and the bill was $119.00 for diagnostic charge. Spoke to Theresa and said that it was a recall (that she told me about and then on Monday, said she was wrong that wasn't what the recall was for at all), she blamed Jamie and said he wrote up work order wrong and if I had brought the car in when she was still there, then she would have written up recall first and we wouldn't have been charged. So nothing she could do. She would speak to Service Manager and get back to me the following day. Called and left messages on Tuesday for both Theresa and Service Manager. No call back until 4:50 pm. Theresa couldn't speak with Jamie as he had called in sick, she spoke to Service Manager but didn't know what his decision was and everyone was leaving so again nothing she could do. Picked up vehicle around 5:50 Tuesday night. No one around. I felt for the first time being at Provincial, that we were given little to no customer service. Between calls not being returned and given wrong information we were charged for a recall. Definitely not worth going back again, and will spread the news of our experience.