Good Afternoon Kathryn (Kate) I am sorry to hear about your experience while taking delivery of your new Journey. I have sat down and discussed some of the issues with both Vlad and Shawn, and would appreciate the opportunity to better understand where we fell short of your expectations. We value and appreciate both your business and your input/opinions. Pls contact me/the Dealer, Craig Hendry directly, if you wish to discuss further. Thank you...