The only complaint I have was that I felt it was rather strange/insulting to have "vehicle is dirty" written in both the inspection sheet and the invoice. Do you not have any other customers who live in rural areas with gravel roads? My vehicle is dirty within 1 day depending on weather/road conditions. If it was an issue for your staff in that they couldn't see something that they felt they needed to do so that they needed to record it twice on two different documents then perhaps they could have rinsed/sprayed off my vehicle as my previous dealer did when I owned a different brand of vehicle.