BRENDA STETTNER
Published 7 years ago
I eel totally disrespected and ripped off!!
On Dec 15/17 I leased a 2018 Equinox, on Dec 19 I took it in because front passenger seat wasn’t pumping up. They couldn’t look at it that day so I made an appt for the 21 to have it looked at. They told me they would call when ready.... I had to call them... and was late for work because of the oversight, And they were to order a part for the seat. On Dec 26 service engine light came on... so I did not drive it until the 28th to take it in... there were 1300km on it and a full tank of gas. They said the turbo was frozen and they couldn’t look at it that day so I left it there. I was given a rental... a small car that I couldn’t even get my dad’s walker into either back seat or trunk! I got a call Jan 2/18 to pick up my vehicle.... it now had 1507 km on it and only 1/2 tank of gas. When I questioned them... they told me that’s how it was when I dropped it off..... like I am the one who doesn’t know what amount of miles or gas I had in it... no apology... no explanation... only this survey. I have called General Motors and have had someone at least take me serious