Not the usual purchase experience as it as predicated by an incident that left us scrambling for wheels. vacation had been booked for shortly after Christmas so pressure was on. John met us on 2 days notice, had a vehicle prepped for a test drive and reasons for his vehicle selection provided. He provided assistance with the insurance settlement and had the vehicle ready for pick up the Thursday following our Saturday test drive. we are back from holidays and are quite impressed with the performance of our 2018 equinox.