I came in for an oil change and wiper blades replacement. Told I needed my in-car air filter changed. When I questioned the service technician saying I thought I had it recently done, he said he had no record of it. So I had this service as recommended to find out when I checked my receipts in the glove compartment that it had been done within 13 months. I felt like the proverbial woman taking her car into the shop and being upsold something that I didn't need replacing. If I had known that, I would not have had it done. When I returned home, I discovered my locking lug nuts were missing and my brake light was not fixed, and that my block heater cord was dragging. Called the manager and he reluctantly said Honda would take care of these. I'm curious to know what is inspected when Honda provides an oil change and 21-point inspection as advertised.