I visited the dealer in January with the original symptoms. There was a 'miss' by the Service rep and the mechanic, as the issue was not identified or corrected. I continued to drive and changed gasoline suppliers as it seemed like a gas issue. Of course it didn't resolve the issue. When I returned this time, Chris (Service rep) immediately identified that there might be a service bulletin on 2016 Civic Turbos. His response was a great relief as i knew then that Honda had a solution. However, it was hard to hear that this bulletin was in place when I came in January. That is why I describe it as a 'miss'. I am a loyal customer, I am treated well at the dealership. My NO is only to ensure that the 'miss' is flagged. I don't understand why these bulletins can't be attached to the car file so they come up when a car is brought in for service. A shout out to Chris for his professionalism.