I brought my jeep for the power steering flush service. The appointment was at 11am and the service guy said it will take a hour so i told the guy that i will be waiting in the dealership so i started waiting. After 3 hours, i went to the guy and asked if my jeep is ready or not and he said he forgot that i was waiting in the dealership and they did not even start working on it and the guy told me to wait for another one more hour. I bought my jeep and had a few services at eastside dodge with great experiences but this time was so ridiculous. I was so mad about the guy told me to wait for one hour and made me wait almost 5hours and i also told him that i will be waiting in the dealership and he was totally forgot that i was waiting. So dissapointed.