We made an appointment for our first vehicle check up/oil change and had notified them in advance, so they would book the necessary time required. They told us they would also fix two recall glitches at the same time. Apt at 1pm. They also said they would arrange to have a shuttle bring us to and from work . We dropped the vehicle there hirst thing in the am. Great! Sounds good! Except, little did we know we would be waiting over an hour for the suttle to bring us back to work.. Then at 4h30 pm, they weren’t done with our vehicle.. waited 45 min.. to finally find out we would still have to wait to have the allignment done. We have kids waiting at daycare! Honda didn’t respect their timeframe. At 5:30pm, Had to cancel the allignment to make sure we’d get to daycare before it closed. Now, we need to book another apt to have it alligned.. It sure won’t be with Honda!!! Never trusting them witm my time ever again!! This is not the 1st dissappintment I have had with Honda! Wish I would have stayed with Toyota!!! And the service received was very disapointing.. staff giving very little explanation for the delay.. kept putting us off by saying.. just need to wait s little longer.. over and over!!!! Will be returning to our previous garage service, less expensive, and better service by far!!!