My brand new car was scratched from the driver side door to the rear passenger door on the drivers side. I confronted the parts and service manager in a calm and respectful manner and in the end he informed me that I was a liar and the scratch was on the car. I spoke with my sales rep who was wonderful and spoke to the general manager who was wonderful also and apologized for the poor service and reception I received and agreed to arrange to have my door painted and repaired.