Published Il y a 6 années

No record of my rental history even though I've rented multiple times.

I have loved Discount for rentals over the past year. I have rented about 4 times and this time inquired about my free weekend. The clerk at the desk said they only had a record of the most recent rental on file and that he could not find any others. I have rented at least 4 times in the past and have the credit card and email records to prove it. I could not get through to customer service and no one called me back after leaving a message. I want to use Discount again but I also do not want to be taken advantage of.
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals

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