I'll make this quick...sort of. Bought a car, wasn't happy with it really. Parked it after three months. A few months later returned to Laird Wheaton and asked for help trading it off and was told they would look into it. Went back a month and a half, or so, later and checked in to find that nothing had been "looked into". Asked for help again also asked if they would consider selling the car, for, me on consignment. Went back at almost exactly the one year mark since I bought the car and was offered %84 less than my purchase value as a trade-in. I complained and was given the phone number to a buddy of one of Laird Wheaton's managers. "Buddy" is from a different dealership. I was also informed that this would be the end of the "help" Laird Wheaton would give. "Buddy" never returned my calls or texts after one, very brief, phonecall in which I discovered that he had no idea what was going on. Selling the car privately now. To be fair, the service was very good...until I left the lot.