I am very disappointed with the service I received. I needed my snow tires off and booked an appointment. I was told it would take an hour and a half . The girl asked if I wanted to have the oil done at the same time and that it wouldn't take anymore time. I agreed to it. When I took the car in, I was told 2 to 2 and a half hours. Turned out to be three and a half hours and although the complimentary car wash was on my receipt, I did not receive it. I phoned the service department back twice and did not get a response. This may not seem like a big deal but the last time I took my car in for the tires, they completely forgot about me. They did not charge me for that but I wasted a whole day waiting.