I brought my car in twice to have the tires replaced. The first appt, I was informed that the tires, which had been ordered, were sold to another customer and would need to be ordered again. The parts advisor was polite and apologetic. Palladino absorbed the cost of one tire to compensate me for my time and the inconvenience, which I appreciate. The second appt, the work order was not properly entered into the system when I dropped the car off at 7:30 am, which meant the job had not been started when I picked the car up at 4:00. The service advisor took responsibility for the error and the service manager prioritized the job, which minimized my wait time. I was impressed by the service advisor's responsibility and accountability and provided the advisor with this feedback. Overall, due to these circumstances, I would rate the experience as average. Most of my experiences with the service dept are excellent. Thanks for taking the time to seek out feedback.