I ordered a Cargo Van from your Evans Avenue office for the day but was told it was only available after 11:00am. I accepted the terms but when I went to pick up the van, I was told it was not available and they have no substitute. After searching they made me go to your 2440 Dundas office to rent a 16ft cube truck. The people at the Dundas office were not aware they were to offer the cube truck for the same price as the cargo van but they did anyway. The people at your Dundas office were courteous, respectful, sympathetic and helpful. Your representative at the Evans Avenue office was disinterested and unhelpful. I would have thought they would have been proactive if the van was not available and would have contacted me before I came to pick the van and notified me of the problem and have some alternatives. I had to rent a truck that was significantly more than I needed and subsequently ended up paying almost triple in gas to refill the truck. I have rented from Discount many times over the years but this experience has made me think about using another rental agency for my next need. Alec Alipanopoulos