It's tough to remember the entire experience. Worth noting, I bought my car on April 27th and received this email over 2 months later and this has been the only follow up. My overall feeling leaving the dealer was that they did not appreciate my business and knew they were selling an excellent product that people would buy regardless of customer service. I can't comment on the service department because I haven't dealt with them yet, but I would not buy another car from this dealership. Of note a few things that I remember were: - On the day that I officially bought my car it was raining and the sales rep offered to show me my car and only brought an umbrella for himself and commented on how he should have got me one. - When I picked up the car the delivery specialist interrupted a business phone call and said we have a delivery appointment. These aren't huge issues, but they are highlights of how the experience left me feeling. That I wasn't important and they wanted to get me out quickly. I own a company and the customer experience is everything so I know how important this feedback is and hope this comes across as an opportunity to build a better customer service experience. I am really happy with the car and I would recommend the S5 model to anyone.