Jake Thiessen
Published 7 years ago
2018 Kia Sedona
I purchased a 2018 Kia Sedona van with 9,000kms a few months ago from Hudsons Kia and have not had a good experience. The rear quarter panel at the bottom of the sliding doors bulges out therefore causing stones to chip off all the paint including the plastic shield guard that has been put there to protect it. At first I thought it was very poor design Kia had made but then started to notice the chip marks are all over. They are on the hood, all along the sides even on the roof. Kia wanted to replace the shield guard but the paint is so badly chipped and is starting to rust i told them that was not going to fix the paint or rust. We bought the van with under 10,000 km. We reported the problem almost right away. The day we picked the van up they had had cleaned the van which is how we noticed the plastic guard looked damaged so they promised to replace it at our first oil change. When we got home it was obvious they had already touched up some of the paint with pen paint so we told them that too. By the time it was time to get the oil change the paint was chipped so badly it was even starting to rust so I told them I wanted that fixed before they put the new shield protectors on. Then Kia took pictures sent it to kia warranty and told us they don't cover stone chips. The thing is this Kia van had still less then 13,000km it should never have hundreds of stone chips. There is something very wrong! I took the van to a body shop for a second opinion, they were blown away that a 2018 van with less then 13,000 kms would have rust and so many stone chips everywhere. The body shop guy told me he wouldn't even want to touch it because he would need to strip the whole van down completely incase its the primer and no one would want to pay him the amount of money needed to do that. So he called the Kia dealer and told them that they would be better off giving me a new van then to try and fix this one. So Kia took it to their own body shop and again told us they don't cover stone chips and touched it up with pen paint which looks ridiculous and even more obvious now. Everyone who sees what this van is doing can clearly see that its not normal, but so far no one can help us because apparently there is only one guy who works for all the Kia dealers in all of Southern Ontario who needs to look at it and and determine whether this is a paint defect or not. First I was told he would be in the area beginning of June, then end of June, now he has had a Surgery and it probably won't be till end of July now.