Line up at 9:15 for a 9:30 cargo rental. Rep pulls up my reservation and says its not for the amount or time I thought it was and that it will be 2x as much. Also I have to bring the car back before 4pm as opposed to my reservation time of 7:30am the following day. I explain that what she is saying is not at all consistent with my reservation. I confirm that she is using my reservation #. I ask what it will take to get what I claim my reservation price and time was and she wants to see the email. I cant pull it up on my phone as it was several days back and buried in my inbox. go home. open email and hook up my printer. print for pages. walk back to discount. A new rep helps me this time after another long line up. He assures me that there was no note on my reservation saying I had to return it same day and that I could have it for the time and price I had reserved it at. I dont even need to show him my print out or explain myself. Great. But now I'm an hour late for a move and an two hour elevator reservation window. Additionally the second rep initially refused my vehicle insurance despite providing my policy renewal information showing my itemized coverage and policy info. I pay for option 27, coverage on a non-owned vehicle. The rep claimed I needed commercial insurance for a commercial vehicle. I assured them I would not be using it for commercial purposes. After a long conversation they accepted my insurance. Why does this part always need to be explained? Check out the vehicle. It's great. but now its an hour and a half later and I've missed my elevator window. Thanks Discount!