I had a scheduled appointment booked by Maxine. I arrived to Mazda and proceeded to remove my bicycle from the vehicle and re-assemble its front wheel so that I could have a means of transit during the addressing of the manufacturer's defect in the sealing of my vehicle's side mirrors and door handles. When I approached the service desk, I was told they couldn't find my booking and that Maxine was not in to verify that she had indeed booked me for that day. I offered for the vehicle to be in their service for longer than I had discussed with Maxine (she had said that although she could not promise the repairs would be completed by early afternoon that she would certainly put in a note). When I was told that would not change anything, I was forthcoming in saying that the situation was very inconvenient for me as I had made arrangements for the day - for myself and my young son who requires transportation - and would not be able to make similar arrangements for some time to come. I assured them that the date and time I was in was the date and time booked through Maxine - but to not avail. I found it frustrating and demeaning that I was told an appointment such as mine could only be booked for 8:00 a.m., not 9:00 a.m. when the truth is, Maxine asked me what time worked for me - 8:00 a.m., 9:00 a.m......? and I indicated and we agreed on 9:00 a.m. I left Mazda feeling undermined and disrespected. There was no offer of conciliation. I found the experience extremely distasteful. Would they have acted so dismissive and cavalier if I were a man?