I have book vehicles many times from discount rentals and I was a happy customer but what happened this time has put me into doubts to ever use this service ever again. I brought my vehicle back at 6:05pm as I got late due extreme weather conditions and store got closed at 6pm (even thought them ahead of time that I am running little late(5mins), so I called customer service team to ask what to do as I was already outside store. They told me to drop keys in the box and it would be taken care off in the morning. Note: they did not inform that it will still be my responsibility. 2nd thing: I parked my car and left as informed but then someone at night broke the mirror and I was asked to pay for it! I parked my vehicle where all other discount vehicles were parked and if someone else damages on your property how is it my fault!