Your associate sent me to the Dicount rental office at Heffner auto boy in Kitchener. My vehicle is being repaired at Cochrane auto body in Blair (Cambridge). When I arrived at Heffner, I was informed that the rental office is in Kitchener at another location a few kilometres away. Once I located this office, the service was courteous but unapologetic. I have since been contacted by your firm to tell me when my vehicle is ready, I can return the rental vehicle to your office on Sheldon drive in Cambridge.