To Whom it May Concern: I made a scheduled visit to have a regular check up ( 24K) done on my Silverado. I also made my service advisor aware of three other items that needed to be check prior. My truck was in the shop all day, however the only thing they could get to was the scheduled regular maintenance items, incidentally the things I had to pay for. None of the other items were looked at, and I had to reschedule and experience another day without my truck. I went in the 2nd time, and sadly what has become the normal, nothing was fixed, and no resolution to any of the problems. The critical issue was my Transmission issues, they still exist and may even be getting more pronounced. I was so upset when I left the last time, I had to tell Ryan that I was done and could not speak to him any long about it. I have received multiple emails from a GM Authority blog and the same transmission issues, yet Murrays still does not acknowledge the problem, however Ryan told me the Tech that took out my truck noted the problem but was unwilling to note it on the service record. Ryan was aware that I would be in the shop, he was aware that I had attempted to talk to someone in authority at Murrays about this issue stemming from my purchase, but nobody was there to talk to, nor was any attempt made to reach anyone. The most disappointing part, is that I have talked to a number of "PAST" owners of the same style transmission, ( and I say past because they have dumped the trucks since), and although Murrays staff said it would go away, and told me they had yet to hear of these transmission problems, they knew full well all the time that the issue I described would not go away, and that they had other clients who were going through the same problem. Again reinforcing my comment that deceptive sales tactics were used to get me to buy the truck, even though they knew what I was expressing as a problem was a problem that would not go away. As it stands right now, I will not be returning to the dealership for service visits, I will be taking this truck somewhere else, for as long as I will be owning it, and I will never buy another Chev product, from Murray's or anyone else in my life time. I will also be letting everyone I know in the contracting industry, regarding the issues, the tactics and the service I have received. Sadly as I have expressed before, I was a loyal and extremely pleased customer of many vehicles running a fleet, and an owner That is no longer the case. Jake Reid 1-204-999-7108 And yes I am aware that this rating effects Ryan, my service advisor, unfortunately I can not provide a rating that reflects Ryans attempt to make excuses, for the product or the people behind those products, Ryan did all he could do, but in the end, they were only excuses, there was nothing else he could do.