We had chosen to drop off the car at the airport for convienance. When we got there, there was a shuttle there. We attempted to communicate to the drive to roll down his window so we could ask him to wait but he wouldn’t. We tried several times to call the number provided to get a shuttle but it said it wasn’t taking calls right now. We had to order a car service and pay for it because when we asked one of the staff we were told we would have to wait over half an hour for a shuttle to arrive. We paid a $75 fee to do the airport drop off and on top of that had to pay a car service to pick us up to get us to the airport. I believe I should have the $75 plus the cost of the car service ($12) taken off my bill. I could have easily returned the vehicle to the original place I rented it from and taken a car service for the same amount from that location and saved a day rental.