The Manager did a good job on the day when we brought the vehicle back. But the day we picked it up, someone else gave us the car and insisted that we needed the collision insurance, saying that our credit card insurance wouldn't cover a rental of more than one week (and we needed to show proof of insurance as well, which we didn't have since we are from Saskatchewan). At the end, with the Manager, we found out that the guy who gave us the car was incorrect, so we paid about $200 for insurance when we didn't need to. We have yet to receive a refund.