Was called early morning before my pickup telling me the Van I ordered isn’t available. “Upgrade” given to a cube truck though that’s just bigger and less fuel efficient. Provided a bit of a discount to offset the added fuel usage. At pickup I was promised if I returned a bit late, or went over kms it would also be comp’d. Great service. Next day, different person was there. Mirror on the truck wouldn’t stay still, shifted constantly making it impossible to see (and dangerous). Called their location to ask if they kept the keys necessary to tighten the mirrors in the truck somewhere and the only solution he gave was: drive back, and I can tie a rope around it. When I finally got back (driving while holding a mirror with one hand in order to at least be able to see on one side), no mention or consideration given to the fact that I was effectively in an un-driveable vehicle, no notes taken to ensure this was fixed before the next person got in this car, and in fact I was lectured that I shouldn’t have accepted a vehicle with such a fault. I guess it truly matters on the representative.