Routine maintenance with too low of kilometers to change the oil before it being a year since it was last changed. It would have been due in September and my maintenance appointment was in July and there was no way I was going to put on 11000 kilometers before September. When picking up my vehicle I was told we have to get you back on track with your oil changes. During this service they did do the oil change only because I talked to a lady inside the dealership about how frustrated I was when I they wouldn't change the oil because the year wasn't up being from out of town and not reaching the kilometers anyways I didnt see the big deal.