Published 6 years ago

Rental not available

Reserved a cargo van 3 weeks prior to rental day and confirm rental two days prior. When I went to pick up van, it was not available, so they upgraded me to a 14' truck which I was reluctant to take, for a number of reasons. Driving around and parking in Toronto would have and was a problem. Parking in my driveway was another. Gas consumption .So I ended up paying $35.00 in total for parking, because of this truck couldn't just park anywhere, not to mention the inconvenience it caused.
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information, email address and/or phone number to customercare@discountcar.com , so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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