Staff was disorganized, Agreed to pick up my car at 3pm, waited until 4:45 while my car sat there waiting for 45 minuted while they helped other customers instead of providing me the keys, I asked several times and they kept saying sorry we haven't cleaned it yet. I understand other customers were coming in however, when one customer has been waiting that long they should come first. When i returned the vehicle i had booked it for an 8pm return however when they signed out my car an hour and 45 minutes late they changed my return time without me noticing to 4 pm and then complained when i returned the at 6 pm they were quite upset said i would have to pay them another day for being so late. Since they were an hour 45 late providing me the car and i was 2 hours early dropping it off i have to pay another day? They also provided me with an SUV when i asked for a small vehicle so i payed more in gas than i would have liked. I usually rent with enterprise, however Discount offered the better location in this case, in the future i will definitely go out of my way to get to enterprise, i have never had an experience like this and i have been renting quite often for over 10 years.