I was renting a van to pick up a table from a store. When I made the reservation online, it was not stated that paying the $26.99 for insurance was required. In fact, the insurance wasn't something that I clicked to decline (which shouldn't be possible if 90% of insurance companies don't cover, as the employee said), it was just something that was passed in the reservation process. I booked the van because my quote was $22. I cancelled the store delivery of $50 because I was saving money. However, while getting the van I was accused of unclicking the insurance box during reservation and told that I should be aware of what my insurance covers. They employee was rude by pointing out that this was my mistake and he didn't really explain the situation to me. He just said "prove it" when I said that I had rented a cube van from another company in the past and had the option to decline the insurance. I was upset because instead of having a delivery man bring the table to me, I decided to save money and pick it up in the rain on my own. This experience ended up costing my $10 more than it would have if the table were delivered. I understand that insurance companies don't often cover commercial vehicles, which another employee explained to me, but to be honest, people who have the insurance that would cover the vehicle probably already have a similar vehicle, so why hide the fact that the insurance is mandatory by sending false quotes? I have rented cars in the past, but this was my first experience renting a larger vehicle with Discount. I'm sorry to say that this experience (cost, lies, and rude employee) will probably cause me to go elsewhere the next time I am in need of a vehicle.