By way of update, I’m happy to report that the situation was remedied by the dealership. The issue seemed to have been that the person was on vacation who I had called, but I had no way of knowing this, so assumed - wrongfully - the worst. I have been totally reimbursed. Also, just to be clear, I didn’t intend to lay blame on anyone in my previous post - I do feel that the finance manager did his best for me under the circumstances. It just wasn’t the car for me in the end!