My reservation was for Saturday Semptember 8th, I was called in the 7th to see if I can return the truck to the pick up location instead of dropping off at another location. I was told I would get the $10 fee waived and unlimited kilometers. None if this made it on the paperwork I received when picking up the vehicle. They said they couldn't change it because it was booked online. Then they wanted to mail me a cheque to refund the 10 dollars to then be called on Monday the 10th at 11:10 am to be told it will be on my creditcard and it's not there yet as of 1:30 PM. My paperwork should match if they make changes, I shouldn't be told it's all in the system, it should be on my paperwork I received.