Do not buy or service your vehicles at Ontario Motor Sales. The Sales men are super shady, they make false promises and never fall through with them. My husband and I purchased a Truck and a Chevy Cruze from them in 2013. Just this year I brought my car into the dealership to get appraised because I was thinking of buying an SUV. They completely low balled me. My car has one small dent on the panel at the bottom and they told me that it had scratches all over the bumper. My car only has 40,000 km. It has been well taken care of. They insulted my husband and with a $4,000 trade in offer. We couldn't believe it. All the business we have have given them, the referrals etc. and they pull this. We walked out of the dealership right away. Shaun then called us and told us well maybe we can do $5,000 if I speak to my manager. Seriously?? This business is a JOKE. What is the real trade in value OMS? After this happened I wrote a review on google expressing how I felt and wanted to make sure other customers were aware of this and how they treat "their loyal customers". This is the kicker.. even after my review.. they called me to ask me if I have received their trade in letter and if I was interested in trading in my vehicle. Lets just say I began to laugh hysterically on the phone. "Get your stuff together OMS!" OMS has many incompetent employees at their dealership. I would never shop their again nor service any of my vehicles there. To anyone who is looking to buy a car or to service their car.. go to Nurse Chevrolet Cadillac Ltd. They are fantastic!