Published 6 years ago

Shocking Disappointment

I saw the vehicle advertised and went to see it. Checked oil level with the sales person. Very low and dirty. After 2 weeks when I took possession the oil still had not been changed. Vehicle was advertised as having Bluetooth and it didn't . Vehicle had not been cleaned at first inspection so did not show the damage to the body. It passed safety but no other checks were done as per condition of the vehicle. No warranty work requests were completed so the vehicle needs all fluids flushed and changed. This totals several hundred dollars. Dealership not willing to negotiate any further. I cannot return the vehicle and have learned that the good Brand Name does not mean anything without the good intentions of the people connected to the business of buying and selling vehicles. The people who represent the Brand Name have shown empathy towards my situation but the people selling to me seem only concerned with profits.
Tyler Wrixon
Hi Roger, Thank you for taking the time and speaking with me on the issues you had during your buying experience. I am glad that we were able to rectify the problems you had and was very happy with our conversation. Thanks again and I look forward to having a coffee with you! Tyler Wrixon

Are you sure you want to flag this review?

Cancel Flag Review

Published 6 years ago

No one seems to be able to focus on the customer sitting in front of them.

I'm sad that I have discovered a flaw in the engine design regarding variable valve timing. I wonder if anyone will tell me what can be done about this. Future maintenance may turn out to be more than I can afford. Also nobody has replied to my emails requesting an update on agreed to repairs. I was hoping for a better experience.
Viral Patal
Hi Roger, Thanks for your review. We are sorry that we haven't lived up to the experience you had expected from us. We will use your feedback and work at being better for all customers in the future. We will also work with our Service Manager at Crown Toyota and make him aware of your concerns and have him give you a call. Brent Jones will be reaching out to you in the next 48 hours. Thank You.

Are you sure you want to flag this review?

Cancel Flag Review

You must have a Reviewsii account to perform this action.
Register | Login