Published 6 years ago

Poor experience - Fuel not refunded

When you rent a car, it always comes with full tank. In Discount Car, mine was with half tank and Discount's employee told me that I should bring the car her back at least the same way because I would not be refunded. She told me to keep control of the tank when fueling the car by observing the panel. Definitely this was not a good way to keep control of this. I have been travelling and never came across this issue. In Discount Car it should not be different and it should make its cars available for its costumers with full tank. In the end I dropped the car off by far with much more fuel than I got it. Discount Car, I expect not to rent with you ever!
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback. We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals

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