Adam Quinlan
Published 6 years ago
Honest mistake or dishonesty?
Visited Haldimand Motors today looking to buy a Ford F-150. Spoke to 2 different sales reps and was told by both that that they thought the 3.5 litre engine was an Ecoboost turbo.
Sat down with salesman (Stephen Bobo) to do paperwork and asked him flat out “is this an Ecoboost?” He looked it up and said “ya it is”. Luckily, I said I wanted to discuss It with my wife before buying it.
I had a bad feeling about it. So, I called and asked for confirmation. They had to send a mechanic to look at the vehicle and see if it was in fact what I was told it was. Surprise! It is not what I thought I was purchasing! Above all, it is the dealers responsibility to ensure the customer is completely informed of what they are buying. The more I think about this, the more betrayed I feel.
I was told that the vehicle had been on the lot for 4 months as they got it in July and nobody knows if this thing is an ecoboost?! I feel as though I was lied to. The person on the phone that confirmed the engine apologized. But, did not offer any sort of compensation for this poor experience. I am very disappointed.
I hope anyone who chooses to do business with this dealership makes sure that they are given correct information as they may end up buying something other than what they were looking for.