Published 6 years ago

Vehicle unsafe and not as described

I booked a cargo van and when I arrived I was told there are no longer cargo vans at this location only box trucks. So I had to take the larger vehicle which used more gas and couldn’t drive it into everywhere I was going due to the extra height. I should have been informed this upon booking so that I could have taken my business elsewhere. Also the lights didn’t work on the truck at night. I had headlights and brake lights but no running lights no tail lights, and because of this I was almost rear ended as I had no idea it wasn’t working until another motorist got very angry at me while stopped at a traffic light. I tried everything to get the lights to come on before going any further but could not get them working either it is a blown fuse or loose wiring. Very disappointed with the overall experience as that was very dangerous and is something that should be checked daily by your employees
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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